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EHP Q1 Performance information

Performance

Easthall Park is committed to continually improving how we deliver our service.

We aim to be provide residents with clear and up to date information about our performance so they can see how we are doing and if necessary hold us to account.

We’ve set out below a table that details performance information we have provided to the Scottish Housing Regulator about our performance from April 2015 to March 2017, compared with the previous years.

If you have any questions, please get in contact.

Details of our performance figures can be obtained in our newsletters which we issue every quarter.

Performance     Indicators Scottish     Housing Charter performance figure 2016/17 Scottish     Housing Charter performance figure 2015/16 Scottish     Housing Charter performance figure 2014/15 Scottish     Housing Charter performance figure 2013/14
% of tenants satisfied with the overall service 95.31% 93.48% 93.48% 97.90%
% of tenants who feel their landlord is good at keeping them     informed about their services and outcomes 99.28% 99.28% 99.28% 94.90%
% of tenants satisfied with the opportunities given to them to     participate in their landlords decision making processes 95.67% 94.93 94.93% 97%
% of stock meeting the Scottish Housing Quality Standard 100% 100% 100% 100%
Average length of time taken to complete emergency repairs 2.58   hours 2.6   hours 2.4     hours 2.7     hours
Average length of time taken to complete non-emergency repairs 3.82   days 3.74   days 4.1     days 3.8     days
% of reactive repairs carried out in the last year completed     right first time 91.61% 87.92% 89.50% 82.20%
% of repair appointments kept 94.97% 95.13% 87.90% 92.70%
% of tenants who have had repairs and maintenance carried out in     the last 12 months satisfied with the service 97.14% 97.02% 86.80% 85.80%
% of tenants satisfied with the quality of their home 98.56% 80.77% 94% 94%
Number of cases of anti-social behaviour reported in the last     year 224 162 145 163
Number of cases resolved within locally agreed targets in the     last year 178   (as a % = 79.46%) 141   (as a % = 87.04%) 131     (as a % = 90.3%) 130     (as a % = 79.8%)
Number of empty properties let 46 52 36 49
Average length of time taken to re-let properties in the last     year 14.41   days 12.0   days 8.8     days 8.3     days
% of rent lost through properties being empty in the last year 0.24% 0.15% 0.10% 0.15%
% of tenants satisfied their rent offers value for money 77.62% 66.30% 66.30% 88.50%
Gross rent arrears as % of rent due 3.02% 3.38% 4.04% 5.90%
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