Easthall Park Housing Cooperative

A. You can report a repair during normal working hours, either by contacting the office or by completing an online repair report form. For emergency repairs out with normal working hours please contact the Co-operatives emergency number 0141 564 2585.

A. It will depend on the repair category, emergencies will be completed within 24hrs, urgent repairs completed within 3 working days and routine repairs completed within 7 working days. How we categorise repairs can be viewed in the tenants hand book and on the online repairs page. You will be notified how long a repair will take once you have reported it. Where possible access arrangements will be made when reporting the repair.

A. They are repairs, which the Co-operative does not take responsibility for, these are repairs which are the result of tenants neglect or damage and these repairs will be recharged to the tenant. e.g. lost keys, tenant vandalism.

A. The Co-operative has a tenants alteration policy, if you want to make any alterations i.e. fitting a shower you must contact the office and complete a tenants alteration form, permission will only be refused in exceptional cases, but we ask that all work completed is carried out by competent persons.

A. Do you have a power card and is there credit in it. Have you checked your ELCB unit in your meter cupboard - a fault in an appliance may have caused this to cut out. If you call out the Co-ops contractor and the fault is with your appliance then costs of the call out will be charged to you.

A. In the new houses the stop cock is under the sink or in the cupboard nearest the front door. In the flats it is in the cupboard nearest the front door. If you are unable to locate this please contact the office and you will be shown where it is.

A. An application form has to be completed and returned - this will then be assessed and you will be notified of the number of points that you have been awarded and also given an indication of re-housing prospects with Easthall.

A. Your rent can be paid in a number of ways - via PayPoint facility in shops and the post office, Standing Order , Manual payments at the office, over the phone via PayPoint , Internet via PayPoint. If you are having difficulties paying your rent please contact the office for advice.

A. The co-operative will accept complaints verbally, in writing or online on the complaints page, by a third party. We will also investigate anonymous complaints as far as is possible.