Easthall Park Housing Cooperative

We aim to provide a first class repairs service and maintain your home to as a high a standard as possible. To achieve this we require your co-operation. When you become aware of the need for a repair, (inside or outside your home), please contact us immediately.

The Co-operative will repair most items in your home, however you are responsible for carrying out certain repairs yourself.

Repairs will be carried out within the following timescales:

E	Emergency	Complete within 24 hours.
U	Urgent	Complete within 3 working days.
R	Routine	Complete within 7 working days.
P	Planned	Carried out as part of a larger contract.

Emergency Repairs
Emergency repairs are serious faults that could cause risk to your health or seriously damage the house. Examples would be a burst pipe, dangerous wiring and no power. These are normally made safe within 4 hours and completed within 24 hours.

Urgent Repairs
Urgent repairs are faults that are not as serious but need to be done quickly such as partial loss of power, a leak that is not significant and unsafe flooring or stairs. All urgent repairs should be completed within 3 working days.

Routine Repairs
Routine repairs include things like internal joinery work, external repairs and installation of new fitments after damage. These repairs should be completed within 7 working days.

Planned Repairs
Planned repairs involve carrying out work to your home and the area to keep them in good condition. This includes work such as cleaning gutters, testing smoke alarms, painting external woodwork and closes.

At times we will hold back some non-essential repairs and issue them as one contract to ensure value for money, which means we can carry out more repairs for the money available.

We also plan to carry out major repairs that involve the renewal of fixtures and fittings such as central heating systems, windows, kitchen units and bathrooms along with rewiring when this is necessary.

When major repairs or improvements are planned for your home we will consult and advise you separately.

Defects
After a house has been built, improved or had major work carried out the Contractor is responsible, for a one-year period, for the work that he has carried out. During this time if any defects, (repairs), are noticed then the original contractor will be requested to call back and rectify the problem.

The timescales for carrying out this work are the same as the Co-operatives, however certain items such as plasterwork may be held until near the end of the year.

Before the year ends the Co-operative will carry out an inspection of your property to ensure that any defects are reported direct to the Contractor who will arrange for these to be carried out before we make final payment.

After this period the Co-operative then takes on the responsibility for repairs however there are occasions when the contractor may be asked to come back after the one year period and if this is the case you will be notified by the Co-operative.

Reporting Repairs
To report a repair please contact the office, or submit the form below. For emergency repairs outwith office hours you should phone 0141 564 2585 and they will arrange for a contractor to visit.

Please note that only emergency repairs should be notified to this number and if the repair is not an emergency it should be reported to the office as soon as it opens.

When you report a repair we will advise you of the timescale for the repair to be completed and we will also try to make an arrangement with you for a convenient time for the contractor to call.

Report A Repair

Full Name
Date Of Birth	dd/mm/yyyy
Flat Number
Address
Phone Number
Email Address
Repair Details
Access	Monday am pm Tuesday am pm Wednesday am pm Thursday am pm Friday am pm

Rechargeable Repairs
The Co-operative does not take responsibility for the payment of repairs that are as a result of tenants neglect or abuse whether intentional or through carelessness. Therefore to prevent you from receiving a bill, (especially for out of hours emergencies), there are a number of practical things that you can do or check.

Problem	Check
Loss of Power	Trip switches. Has an appliance caused the consumer unit to trip? If so, reset and get the appliance checked. If you have powercards do you have credit in your meter.
No Central Heating	Check the gas meter if quantum cards are used. Is the wall thermostat turned down.
Choked Drains & Sinks	Do not pour fat or grease down sinks. Do not flush nappies or feminine hygiene items down toilets.
Lost Keys	Leave a spare set with a neighbour or relative, forcing access can be very expensive.
Leak in Kitchen	Is your washing machine leaking, has this been plumbed in properly.
Leak in Bathroom	Is the shower curtain or screen fitted properly, is the seal around the bath faulty, is the tiling fitted properly.

Alterations & Improvements
If you wish to make alterations to your home, e.g. install a shower, erect TV aerials or receivers you should contact the office before starting the work. We will either give you approval for the work to be carried out or advise you why the works should not be carried out.

You must also ensure that you have the necessary approvals from Planning and Building Control if these are relevant to the alteration or improvement. If an alteration or improvement is carried out which adversely affects the property and the Co-operative need to carry out a repair or reinstate to the original condition then this work will be rechargeable.

Right to Repair
As a result of the Housing (Scotland) Act 2001, tenants have the right to have small urgent repairs carried out by their landlord within a given timescale. This is called the Right to Repair scheme.

Under this scheme we will advise you of whether this applies to the repair you are reporting and the timescales for completion. If our contractor does not start the qualifying repair within the time set, you can instruct another contractor from our list to carry out this work.

Please contact the office for up to date details of contractors that can carry out this work and to confirm whether the scheme applies to the repair in question.

We will not accept responsibility for the payment of a repair instructed directly by you unless the above applies and you have contacted the office to confirm this, along with details of contractors you can contact.

We will also pay compensation if you have to instruct a contractor under this scheme with a further payment for each additional day the repair is delayed.

Our intention is to give you the best possible service and therefore this scheme should be rarely used, however there can be occasions when contractors fail to meet our timescales or do not carry out the work in a satisfactory manner.

Therefore after reporting a repair you will receive a "Post Inspection Form" please complete this telling us whether or not you are happy with the standard of work, and if not why not. We will then investigate this and let you know the outcome.

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