Easthall Park Housing Cooperative

We aim to provide a first class repairs service and maintain your home to as a high a standard as possible. To achieve this we require your co-operation. When you become aware of the need for a repair, (inside or outside your home), please contact us immediately.

The Co-operative will repair most items in your home, however you are responsible for carrying out certain repairs yourself.

Repairs will be carried out within the following timescales:

Emergency Repairs

Emergency repairs are serious faults that could cause risk to your health or seriously damage the house. Examples would be a burst pipe, dangerous wiring and no power. These are normally made safe within 4 hours and completed within 24 hours.

Urgent Repairs

Urgent repairs are faults that are not as serious but need to be done quickly such as partial loss of power, a leak that is not significant and unsafe flooring or stairs. All urgent repairs should be completed within 3 working days.

Routine Repairs

Routine repairs include things like internal joinery work, external repairs and installation of new fitments after damage. These repairs should be completed within 7 working days.

Planned Repairs

Planned repairs involve carrying out work to your home and the area to keep them in good condition. This includes work such as cleaning gutters, testing smoke alarms, painting external woodwork and closes.

At times we will hold back some non-essential repairs and issue them as one contract to ensure value for money, which means we can carry out more repairs for the money available.

We also plan to carry out major repairs that involve the renewal of fixtures and fittings such as central heating systems, windows, kitchen units and bathrooms along with rewiring when this is necessary.

When major repairs or improvements are planned for your home we will consult and advise you separately.

Defects

After a house has been built, improved or had major work carried out the Contractor is responsible, for a one-year period, for the work that he has carried out. During this time if any defects, (repairs), are noticed then the original contractor will be requested to call back and rectify the problem.

The timescales for carrying out this work are the same as the Co-operatives, however certain items such as plasterwork may be held until near the end of the year.

Before the year ends the Co-operative will carry out an inspection of your property to ensure that any defects are reported direct to the Contractor who will arrange for these to be carried out before we make final payment.

After this period the Co-operative then takes on the responsibility for repairs however there are occasions when the contractor may be asked to come back after the one year period and if this is the case you will be notified by the Co-operative.