Reporting Repairs
To report a repair please contact the office, or submit the form below.
For emergency repairs outwith the office hours please telephone:
- 0141 766 3333 - Gas Central Heating Emergencies
- 0845 600 8624 - For all other Emergencies
Let them know your name, address and that you are a tenant of Easthall Park Housing Co-operative.
Please note that only emergency repairs should be notified to this number and if the repair is not an emergency it should be reported to the office as soon as it opens.
When you report a repair we will advise you of the timescale for the repair to be completed and we will also try to make an arrangement with you for a convenient time for the contractor to call.
Rechargeable Repairs
The Co-operative does not take responsibility for the payment of repairs that are as a result of tenants neglect or abuse whether intentional or through carelessness. Therefore to prevent you from receiving a bill, (especially for out of hours emergencies), there are a number of practical things that you can do or check.
| Problem | Check |
| Loss of Power | Trip switches. Has an appliance caused the consumer unit to trip? If so, reset and get the appliance checked. If you have powercards do you have credit in your meter. |
| No Central Heating | Check the gas meter if quantum cards are used. Is the wall thermostat turned down. |
| Choked Drains & Sinks | Do not pour fat or grease down sinks. Do not flush nappies or feminine hygiene items down toilets. |
| Lost Keys | Leave a spare set with a neighbour or relative, forcing access can be very expensive. |
| Leak in Kitchen | Is your washing machine leaking, has this been plumbed in properly. |
| Leak in Bathroom | Is the shower curtain or screen fitted properly, is the seal around the bath faulty, is the tiling fitted properly. |
Alterations & Improvements
If you wish to make alterations to your home, e.g. install a shower, erect TV aerials or receivers you should contact the office before starting the work. We will either give you approval for the work to be carried out or advise you why the works should not be carried out.
You must also ensure that you have the necessary approvals from Planning and Building Control if these are relevant to the alteration or improvement. If an alteration or improvement is carried out which adversely affects the property and the Co-operative need to carry out a repair or reinstate to the original condition then this work will be rechargeable.
Right to Repair
As a result of the Housing (Scotland) Act 2001, tenants have the right to have small urgent repairs carried out by their landlord within a given timescale. This is called the Right to Repair scheme.
Under this scheme we will advise you of whether this applies to the repair you are reporting and the timescales for completion. If our contractor does not start the qualifying repair within the time set, you can instruct another contractor from our list to carry out this work.
Please contact the office for up to date details of contractors that can carry out this work and to confirm whether the scheme applies to the repair in question.
We will not accept responsibility for the payment of a repair instructed directly by you unless the above applies and you have contacted the office to confirm this, along with details of contractors you can contact.
We will also pay compensation if you have to instruct a contractor under this scheme with a further payment for each additional day the repair is delayed.
Our intention is to give you the best possible service and therefore this scheme should be rarely used, however there can be occasions when contractors fail to meet our timescales or do not carry out the work in a satisfactory manner.
Therefore after reporting a repair you will receive a "Post Inspection Form" please complete this telling us whether or not you are happy with the standard of work, and if not why not. We will then investigate this and let you know the outcome.
