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About Us

Performance

Easthall Park is committed to continually improving how we deliver our service.

We aim to be provide residents with clear and up to date information about our performance so they can see how we are doing and if necessary hold us to account.

We’ve set out below a table that details performance information we have provided to the Scottish Housing Regulator about our performance from April 2016 to March 2019, compared with the previous years.

If you have any questions, please get in contact.

See how we compare to other landlords, by clicking here.

Performance     Indicators Scottish Housing Charter Performance figure 2019/20 Scottish Housing Charter Performance figure 2018/19 Scottish Housing Charter Performance figure 2017/18
% of tenants satisfied with the overall service 89.64% 89.64% 95.31%
% of tenants who feel their landlord is good at keeping them     informed about their services and outcomes 96.07% 96.07% 99.28%
% of tenants satisfied with the opportunities given to them to     participate in their landlords decision making processes 97.50% 97.50% 95.67%
% of stock meeting the Scottish Housing Quality Standard 100% 100% 100%
Average length of time taken to complete emergency repairs 2.63 hours 2.45 hours 2.57 hours
Average length of time taken to complete non-emergency repairs 3.9 days 3.6 days 3.4 days
% of reactive repairs carried out in the last year completed right first time 87.3% 93.9% 93.0%
% of repair appointments kept tbc 96.2% 96.0%
% of tenants who have had repairs and maintenance carried out in the last 12 months satisfied with the service 99.4% 100% 95.7%
% of tenants satisfied with the quality of their home 92.86% 92.86% 98.56%
Number of cases of anti-social behaviour reported in the last     year 139 174 159
Number of cases resolved within locally agreed targets in the     last year 139 (100%) 171 (98.3%) 140 (88.1%)
Number of empty properties let 34 29 38
Average length of time taken to re-let properties in the last     year 5.35 days 8.55 days 8.74 days
% of rent lost through properties being empty in the last year 0.06% 0.12% 0.11%
% of tenants satisfied their rent offers value for money 74.64% 74.64% 77.62%
Gross rent arrears as % of rent due 2.84% 2.60% 2.74%
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