Easthall Park is committed to continually improving how we deliver our service.
We aim to be provide residents with clear and up to date information about our performance so they can see how we are doing and if necessary hold us to account.
We’ve set out below a table that details performance information we have provided to the Scottish Housing Regulator about our performance from April 2015 to March 2017, compared with the previous years.
If you have any questions, please get in contact.
Details of our performance figures can be obtained in our newsletters which we issue every quarter.
|Performance Indicators||Scottish Housing Charter performance figure 2016/17||Scottish Housing Charter performance figure 2015/16||Scottish Housing Charter performance figure 2014/15||Scottish Housing Charter performance figure 2013/14|
|% of tenants satisfied with the overall service||95.31%||93.48%||93.48%||97.90%|
|% of tenants who feel their landlord is good at keeping them informed about their services and outcomes||99.28%||99.28%||99.28%||94.90%|
|% of tenants satisfied with the opportunities given to them to participate in their landlords decision making processes||95.67%||94.93||94.93%||97%|
|% of stock meeting the Scottish Housing Quality Standard||100%||100%||100%||100%|
|Average length of time taken to complete emergency repairs||2.58 hours||2.6 hours||2.4 hours||2.7 hours|
|Average length of time taken to complete non-emergency repairs||3.82 days||3.74 days||4.1 days||3.8 days|
|% of reactive repairs carried out in the last year completed right first time||91.61%||87.92%||89.50%||82.20%|
|% of repair appointments kept||94.97%||95.13%||87.90%||92.70%|
|% of tenants who have had repairs and maintenance carried out in the last 12 months satisfied with the service||97.14%||97.02%||86.80%||85.80%|
|% of tenants satisfied with the quality of their home||98.56%||80.77%||94%||94%|
|Number of cases of anti-social behaviour reported in the last year||224||162||145||163|
|Number of cases resolved within locally agreed targets in the last year||178 (as a % = 79.46%)||141 (as a % = 87.04%)||131 (as a % = 90.3%)||130 (as a % = 79.8%)|
|Number of empty properties let||46||52||36||49|
|Average length of time taken to re-let properties in the last year||14.41 days||12.0 days||8.8 days||8.3 days|
|% of rent lost through properties being empty in the last year||0.24%||0.15%||0.10%||0.15%|
|% of tenants satisfied their rent offers value for money||77.62%||66.30%||66.30%||88.50%|
|Gross rent arrears as % of rent due||3.02%||3.38%||4.04%||5.90%|