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About us

Customer Care Standards 2019


Service standards

We recognise our value to residents needs to be about more than providing affordable housing of a high quality.

We are committed and passionate about providing a responsive and customer focussed service that continually meets the expectations of our residents and various partner organisations.

In our Resident Satisfaction Survey in March 2019, 94% of tenants stated they were satisfied with the quality of customer care.

We aim to maintain this level of satisfaction as this is a key priority for us.

We have published our Customer Care Standards which outlines how we will treat everyone that receives a service from us and these can be downloaded from this page.