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Alternative formats to help people with communication differences access COVID19 information


We’re providing alternative formats to help people with communication differences access COVID-19 information:

         •    translations in Arabic, Bengali, Chinese, Farsi, Hindi, Polish, Punjabi, Romanian, Slovak,
               Spanish and Urdu are available. Visit: www.nhsinform.scot/coronavirus

         •    British Sign Language (BSL) translations are available on NHS inform: www.nhsinform.scot/BSL
               and on our YouTube channel: www.youtube-nocookie.com/nhsinform

         •    audio versions: www.nhsinform.scot/translations/formats/audio

         •    easy read documents: www.nhsinform.scot/translations/formats/easy-read

The Browsealoud tool helps users access information on NHS inform by: reading this aloud, highlighting and magnifying text, creating audio files. Find out more here: www.nhsinform.scot/accessibility

Other communication channels

We’ve developed tools, giving people a choice of how to get the COVID-19 information they need:

         •    chat bot: ask COVID questions directly on the website: https://ask.nhsinform.scot
               This is an automated service. Users who can’t find the information they need will be offered
               the option to start a webchat

         •    NHS 24 COVID app: available to download free from the App Store and Google Play.
               This includes the COVID-19 symptom checker and COVID-19 information from NHS inform

         •    webchat: option offered to people who call the COVID helpline (0800 028 2816)

         •    voice bot: automated voice option lets people who don’t use the internet access the coronavirus
               self-help guide. This is available by phoning the NHS inform helpline (0800 22 44 88)

Getting COVID-19 information over the phone

People with communication differences can access the COVID-19 helpline (and all other NHS 24 phone services) in a number of ways:

         •    people whose first or preferred language is not English can use Language Line (a free over  the phone interpreting service).

         •    British Sign Language (BSL) users can use contactSCOTLAND-BSL (a free BSL interpreting
               video relay service). Find out more here contactscotland-bsl.org

                •              people with hearing and speech differences  can use Relay UK (a national relay service
                                accessible via textphone or the Relay UK app). Find out more here www.relayuk.bt.com