Every two years we carry out a comprehensive satisfaction survey. This involves employing an external company to conduct face-to-face interviews with at least 40% of our residents. The purpose is to obtain feedback on how we deliver services and identify areas of improvement.
The most recent survey was carried out by Research Resource and was completed in November 2017. This survey was based on a 40% sample of the 749 properties we own and manage. Accordingly, 277 tenants and 21 owners were interviewed.
The key tenant results were: