Every two years we carry out a comprehensive satisfaction survey. This involves employing an external company to conduct face-to-face interviews with at least 40% of our residents. The purpose is to obtain feedback on how we deliver services and identify areas of improvement. We have changed the time of year we carry out this survey so we are slightly out with our two yearly target however we aim to revert back to this cycle. This survey is usually carried out in October however we will be conducting during the months of March and early April.
The most recent survey was carried out by Research Resource and was completed in March 2019. This survey was based on a 40% sample of the 695 rented properties. Accordingly, 280 tenants and 14 owners were interviewed (this represents 26%)
The key tenant results were: