Would you like to have your say on how the Co-operative delivers its services?
If so, why not come along to our Residents Panel meetings?
We want to be the best we can be and we believe that listening to tenants and residents helps us do that - that is why the Residents Panel is important to us. The Panel is made up of residents of Easthall and Kildermorie – just like you - who meet every couple of months to discuss a wide range of topics important to tenants. No special skills or qualifications are necessary – everyone’s view is important and worth listening to. Meetings are informal and everyone is encouraged to take an active and positive part in discussion.
The Panel has developed a set of ‘rules’ which all members are expected to keep to so that this can happen. These rules are:
Residents Panel Rules:
- All equal
- No chairperson
- Not for personal gain
- Active listening
- Grow & learn
- Allow others to speak
- No mobiles
The members of the Residents Panel decide what they would like to look at and have examined a variety of subjects.
This has involved:
- How is your rent spent - is it value for money?
How do we deal with anti-social behaviour and neighbour nuisance
How do we deal with day to day repairs
How do we deal with complaints about our service
As well as this the Panel will be scrutinising and commenting on our performance in delivering services and they help in the preparation of our report to tenants which we will issue in October.
So, a busy few months ahead. If you are interested in getting involved – even just occasionally – please speak to our Housing Manager or any other member of staff – or complete the form below.