Scottish Social Housing Charter
All Registered Social Landlords have to issue an annual report to their tenants advising how they have performed in meeting the Scottish Social Housing Charter.
The Scottish Social Housing Charter consists of 16 outcomes and standards that all housing organisations should aim to achieve.
We issued our first Charter report to local residents in November 2013, a year earlier than required by the Scottish Housing Regulator.
Since then we have issued our charter report on an annual basis and we would like to express our appreciation to our Residents Panel who have had a significant role influencing the style and format of these reports.
We hope that you find our Charter reports interesting and helpful.
They should hopefully provide an insight into what we do, how we perform and our plans for continued improvement.
If you have any comments on the style and content of the reports – for example, the presentation, relevance of performance information provided, is it easy to understand etc – please contact the office and ask to speak to the Housing Manager.
In April 2017 a revised Charter was published and reports are based on this Charter. The revised Charter highlights all the standards and outcomes that should be reflected in our activities, is updated to reflect recent developments on best practice, adds a requirement for us to meet the energy Efficiency Standard for social Housing by December 2020 and amends the neighbourhood and community outcome to recognise that this outcome requires us to work with other agencies to deliver these.
You can find a copy of the revised charter at http://www.gov.scot/Publications/2017/03/8379