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Universal Credit

'Bedroom Tax'

Discretionary Housing Payments

Benefit Cap

Benefit Appeals

The Claimant Commitment


Personal Independence Payments

Local Housing Allowance

Information sheet 13 Rent arrears

Taking a lodger booklet

Bedroom Tax booklet

Universal Credit

Universal Credit (UC) replaces the following benefits and tax credits with one single monthly payment:

•Income-based Jobseeker’s Allowance

•Income-related Employment and Support Allowance

•Income Support

•Housing Benefit

•Working Tax Credits

•Child Tax Credit

How to claim

You can only apply for UC online on the Government website at:


If you don't have Internet access at home, your local Job Centre Plus at 955 Shettleston Road, Glasgow,G32 7NY will be able to help you make your claim. You can also visit your local library, or community hub to get online.

Before you start you should consider the following:

  • You will need to spend up to two hours making the application
  • You need to have your own email address to apply
  • You will have to include details of your rent when you claim so that your housing costs are included
  • UC can only be paid directly into a bank, building society, or credit union account
  • UC will be paid monthly in arrears – payments will not be backdated to take into account any delays in you making your claim
  • You can access up to a month's worth of UC within 5 days via an interest-free advance. You will have up to 12 months to pay the advance back

Support and advice is available. If you have difficulties in managing your UC claim get in touch with the Welfare Right Assistant at Easthall Park office.

UC checklist

You will need:

  • Your tenancy/occupancy agreement or a recent rent statement showing your current rent charges
  • Your landlord’s name and address
  • Your postcode
  • Your (and your partner’s) National Insurance number, passport or photo driving licence
  • Details of anyone who lives with you
  • Your bank account details
  • Details of any savings
  • Your expected monthly salary (if working)
  • Details of any other income you receive
  • Your email address and landline or mobile number

What happens when you apply?

It can take up to six weeks for you to receive your first payment. It is important that you do not delay completing your application so that it can be assessed in line with the timescale set out below.

  uc pic 030718                     

For more information visit www.gov.uk/apply-universal-credit

Things you must do:

  • Report any change of circumstances online immediately
  • Advise your Work Coach of your current housing situation
  • Keep in touch with your Work Coach at the Job Centre online
  • Do all the things agreed with your Work Coach
  • Keep your claimant commitment and job search up to date (you do not want to be sanctioned)
  • Keep up-to-date and manage your online account (this is called your journal)
  • Make a separate claim to Glasgow City Council for your Council Tax Reduction www.glasgow.gov.uk
  • Set up an email account
  • Get access to the Internet – for example visit your local library to get online


Top tips

Remember if you receive Housing Benefit or pay rent you must:

  • Tick the box on the UC form confirming that you have housing  costs to pay otherwise they will not be included in your claim
  • Make sure you apply for any Discretionary Housing Payment (DHP) for under occupancy charges (Bedroom Tax).
  • Open a bank account and start saving – at your local bank, building society or credit union
  • Make a budget plan – for example visit www.moneyadvicescotland.org.uk

It is important that you inform Glasgow City Council if you are affected by the DWP under occupancy provisions ('Bedroom Tax'), as your UC award will reduce automatically.

Paying your Council Tax

Universal Credit does not include an amount for your Council Tax. You will need to apply for Council Tax Reduction separately if you are on Universal Credit and it is important that you apply for Council Tax Reduction as soon as possible after you make your claim for Universal Credit.

If you need more information on Council Tax Reduction or want to apply, please see Glasgow City Council website. www.glasgow.gov.uk

Paying your rent to Easthall Park Housing Co-operative

You need to pay your rent yourself. We will no longer receive the housing element of UC directly as payment of your rent. It will be your responsibility to make sure your rent is paid on time.

Once you have received your first UC payment you can also choose to:

•receive monthly or twice-monthly payments and/or

•ask for your rent (housing costs) to be paid direct to us

To avoid missing your rent payment in future simply contact your Housing Officer and we will discuss the best payment options to suit your circumstances. If you are not able to pay your rent contact your Housing Officer immediately to avoid further action.

In certain instances a request can be made for a Managed Payment to Landlord for your rent to be paid direct from your UC claim for example rent arrears outstanding on your rent account or if you are vulnerable.

Further help & guidance can be found online:

Universal Credit - how do you claim it? - Citizens Advice Scotland.

Universal Credit explained - Money Advice Service

GAIN : Universal Credit