Scottish Social Housing Charter:

The Scottish Government’s Social Housing Charter came into force in April 2012. The Charter sets out the standards and outcomes that:

  • tenants can expect from social landlords, in terms of the quality and value for money of the services they receive, the standard of their homes, and opportunities for communication and participation in the decisions that affect them
  • homeless people can expect from social landlords in terms of access to help and advice, the quality of temporary accommodation, and continuing support to help homeless people access and keep a home owners can expect from the property management services they receive from social landlords
  • Gypsy / Travellers can expect in terms of the maintenance and management of sites (where applicable)

All Registered Social Landlords are required to issue an annual report for their tenants and service users, demonstrating their performance against the Charter.  

Comparing our performance:

Each year the Regulator publishes performance information and a Regulation Plan for each social landlord. The Regulator’s website also allows tenants to compare your landlord’s performance to that of any other registered social landlord in Scotland.

To access this information, please visit the Scottish Housing Regulator’s website