Significant Performance Failures

The Regulator has provided guidance to tenants groups on reporting any significant performance failures by landlords. A significant performance failure is defined as poor performance or service by the landlord that could affect a number of tenants, for example, failing to attend health and safety requirements, such as the annual gas safety check, not repairing or maintaining tenants' homes, or not consulting on key service polices or the annual rent increase.

The Regulator's guidance encourages tenants and others to firstly raise the matter with their lanlord in the first instance, thereafter if it is not attended to their satisfaction,  report the significant performance failure to them. The Regulator's factsheet on significant performance failure can be found here.