Difficulties Paying Your Rent
It is important that residents pay rent on time each month; rent is due on or before the 28th of each month in advance. If you are finding it difficult to pay your rent or have already fallen into arrears, the most important thing to do is to contact your Housing Officer.
In our experience, most problems with paying rent can be sorted out if early action is taken as we are able to agree suitable repayment arrangements to pay off what you owe.
Please be assured that we are not here to judge, our aim is to help find solutions to the problem of rent arrears.
This information sheet explains what you should do if you are having any difficulties in paying your rent Information sheet 13 Dealing with rent arrears.
We will always aim to help you deal with your rent arrears but if you fail to agree to pay or keep to an arrangement, the Co-operative may have no option but to take legal action which may result in you losing your home. This information sheet explains how and when we take legal action and what this means Information Sheet 14 Legal Action & Eviction.
Depending on your circumstances, you may be entitled to Housing Benefit, Discretionary Housing Benefit or the Housing Costs element of Universal Credit. Please contact us for advice as these benefits can cover all or part of your rent depending on your household income and how much rent you pay.
For details on Housing Benefit administration and local offices, please contact www.glasgow.gov.uk.
Use a benefits calculator to find out what benefits you may be entitled to.
In addition, we have a Welfare Rights Service available to residents that provides a wide range of advice on welfare rights and other matters; we can also signpost you to a wide range of other agencies too.
You can also find free, independent advice on debt and money issues from any of the agencies listed on the Scottish Government’s Financial Health Service website www.scotlandsfinancialhealthservice.gov.uk
We treat all information as confidential.
Please contact us on 0141 781 2277 or by emailing the housing team on email@example.com