Easthall Park prides itself in deliver a high quality and responsive service to our tenants and other customer.
We aim to be provide tenants and other customers with clear and up to date information about our performance so they can see how we are doing and if necessary hold us to account.
Scottish Social Housing Charter
The Scottish Government introduced the Scottish Social Housing Charter, which sets standards of performance for Registered Social Landlords (Local Authorities, Housing Associations and Co-operatives). The Scottish Housing Regulator regulates the Registered Social Landlords with the aim for landlords to continuously improve in their performance to their tenants and other customers.
We have listed below a link to the key documents and information associated with our progress and performance against the Housing Charter:
Scottish Housing Regulator- Our latest performance can be viewed on their website, click here.
You can compare our performance with other landlords on the Regulator’s website: Comparison tool | Scottish Housing Regulator
Performance report to tenants – You can view our latest Annual Report on the Charter, click here
The Co-operative has established a Residents Panel made up of tenants and local residents, where we discuss our performance and listen on how members feel we could improve in key areas of our work and service. If you are interested in getting involved in our Residents Panel and providing your views on our service we would encourage you to contact the office.